Frequently Asked Questions

No. You keep your current mobile phone, SIM card, and existing phone number. You simply dial a short GSM divert code (e.g. **004*...) on your phone, and any call you miss, decline, or cannot take will automatically divert to your receptionist.

Your phone rings normally. If you are free, you answer it yourself. If you are busy, on a job, under a sink, or press 'Decline', your network routes the caller seamlessly to your receptionist in under one second.

Yes! All major UK carriers (EE, Vodafone, O2, Three) as well as virtual operators (giffgaff, Tesco Mobile, Sky Mobile, SMARTY, VOXI, iD Mobile, Lebara) support standard GSM conditional diversion.

Yes. In your phone settings, simply ensure you dial the divert code using the business SIM line.

You can turn off call diversion at any second by dialling ##004# (or ##21#) directly on your mobile keypad.

Yes. There is zero monthly retainer and zero setup fee. You top up £10 to begin, and you are only charged 59p per minute for the exact seconds your receptionist speaks with callers.

Calls under 5 seconds (wrong numbers, immediate hang-ups, silent robocalls) are 100% free of charge.

Your dedicated UK mobile number is included free for your first month. After that, it costs £2.99 per month, deducted automatically from your credit balance.

Yes! Under our consumer and trade guarantee, you can request a full refund of your unused prepaid credit balance at any time by contacting hello@myreceptionist.uk.

We send you warnings before your balance runs low. If it reaches zero, calls gracefully transition to a free basic 14-day voicemail so you never lose emergency leads while topping up.

Your receptionist speaks with a clear, polite, natural British accent (Received Pronunciation). You can also choose from other British male and female voices in your dashboard.

Yes! Use the 'Today's Notes' feature in your dashboard. Type 'Closed today from 3pm' or 'No boiler appointments until next Tuesday', and Your receptionist immediately applies this instruction on the very next call.

No. your receptionist is strictly instructed to answer only from your business profile, price list, and FAQs. If a customer asks something not in her knowledge base, she politely takes a message and tells them you will confirm.

Yes. your receptionist collects the customer's preferred date, time, and service required. You receive the request on your dashboard with one-tap 'Confirm' or 'Decline' buttons that automatically text the customer.

Yes. Under UK GDPR and Ofcom regulations, transparency is required. your receptionist always states in her opening greeting: 'Hi, you've reached [Business Name]'s AI assistant. This call may be recorded.'

Your customer data, call recordings, and transcripts are stored securely in UK and EU compliance facilities with strict Row-Level Security encryption.

Yes. You have full control over data retention in your dashboard, and you can export your entire call log or exercise your GDPR Right to Erasure with one click.